Human and Institutional Capacity Development (HICD) Services

Human and Institutional Capacity Development (HICD) is Kaizen’s core competency. Since our inception, we have provided Human and Institutional Capacity Development (HICD) support to over fifty governmental and non-profit organizations in emerging markets worldwide, usually but not exclusively under USAID contracts.

Kaizen has refined our approaches to HICD over numerous implementation initiatives. We adapt it, with local counterparts, for the unique context of each country and sector in which we work.

The hallmark of Kaizen’s HICD approach is developing local HICD expertise and supporting bottom-up, locally-owned capacity development efforts. By heavily involving local counterparts in all aspects of the process, our approach ensures ownership, buy-in, and long-term sustainability. Whenever feasible, we bring together multiple organizations implementing HICD initiatives simultaneously so that they can support each other to implement reform priorities, while also institutionalizing continuous improvement efforts within their respective organizations.

Kaizen’s HICD efforts draw from our extensive in-house reform toolkit, which includes diverse organizational self-assessments (PDF), scoring criteria, performance solution templates, reform forums, and other tools, all of which are HICD compliant.

Our team members and the organizations Kaizen supports also have access to 4,000+ capacity development tools and resources through our extensive and ever expanding organizational partnerships (PDF). Many of these are also available on www.kaizenconnect.com, the reform support portal we adapt for individual countries, and use to advance HICD in concert with targeted development objectives.

We are actively working on ways to leverage technology and assistance models to seamlessly integrate these tools, resources, and partnerships so that we are able to provide HICD support to local organizations sustainably, beyond individual donor funded initiatives and without requiring additional donor support.