Our Services

The Kaizen Company continually creates innovative solutions to more effectively address the challenges faced within the international development context. The following are our core service offerings, which we apply across a wide variety of sectors:

Organizational Self-Assessment and Transformation Program (OSTP)

OSTP is the hallmark of our Human and Institutional Capacity Development (HICD) services. Kaizen believes that effective and lasting organizational reform comes from within. Our flagship service, OSTP, reflects this. It is a template for guiding organizations through the process of self-improvement. OSTP comprises a series of related services including benchmark assessments, strategic planning, and reform guidance, all designed to give organizations ownership of reforms to ensure effective and lasting change. OSTP expands upon principles of human and institutional capacity development (HICD) and leverages peer-to-peer learning to drive meaningful change from within.

See an example from the Iraqi Ministry of Agriculture

Mr. Yaser had worked for the Ministry of Agriculture (MoA) for over three decades but this was the first time he had ever been involved in an honest assessment of his workplace. “Through 30 years we’ve never had training as we’ve had right now. We didn’t even imagine such programs,” he said speaking of Tatweer’s Organizational Self-assessment and Transformation Program (OSTP), a service offered by The Kaizen Company, which trained Yaser and 16 other senior-level specialists from different directorates in the MoA on the process of how to conduct a self-assessment.

Tatweer’s mission was to work with the ministries that provide basic life services to Iraqis.  It doesn’t get more essential than the Ministry of Agriculture, which numbers 15,000 employees and 25 directorates.  But the MoA has been hampered by a highly centralized and inefficient management structure, carried over from the previous regime.

Yet, tremendous strides are possible now that the Ministry can begin to examine and improve its processes by listening to its own employees who’ve now been trained to recognize leadership qualities and emphasize transparency issues.

Through the guidance of Kaizen Company facilitators, the Ministry’s new governmental transformation team began a self-assessment and improvement process in October of 2007, the first of its kind in Iraq.

The team interviewed Director Generals and mid-level leadership at the Baghdad Agricultural Directorate, relevant information was categorized based on the surveys and interviews conducted, then an assessment report was submitted to the Deputy Minister.

Exceeding even their most positive expectations, the Minister asked the Tatweer team to help establish the OSTP process as an activity throughout the entire ministry.  A sum of $400,000 dollars was allocated in the Capital (investment) Budget for 2009 for consultation and training.

The transformation phase of OSTP has already started in the Baghdad Directorate of Agriculture. “There is some response from some managers.  It’s a new culture, but when we work 30-40 years using the same framework, it needs time to make change,” said Yaser’s colleague, Mr. Saad.

“Even us, we are managers.  We were hesitant to accept the idea,” Yaser said.  Now he says, “The most important success is to create a certain transparency within the institution.”

The important thing, said Dr. Zohair Mohsen, Tatweer’s senior advisor for the Ministry, is they’re not targeting people, they’re targeting the system and the bottlenecks that create inefficiencies.  “The most positive is the change of mindset in helping each other,” he said.

Professional Communities (PC)

At The Kaizen Company we understand how to harness the power of the collective to achieve powerful results. We offer this through our Professional Communities (PC) services, our approach to building robust, collaborative Communities of Practice (CoP). Our process for building communities focuses first on defining desired outcomes, the participants, and the most effective mix of virtual and in-person engagement to meet their individual needs and achieve community goals. We then tailor our online portal and in-person strategies to promote active engagement and ensure community resources align to shared goals. We create and gather rich and engaging content and hold regular community events that help to accelerate and measure progress. To ensure each CoP continues to add value long after Kaizen leaves, we partner with our clients and train key community members in our methodology and techniques.

See an example of a PC for major environmental stakeholders in Jordan

The field of industrial environmental performance in Jordan has developed in response to the country’s increasing water and energy shortages. Government regulators, NGOs, industry support groups, donors, consulting firms, financial institutions, research institutions, universities and members of the industry itself are engaged in myriad activities supporting industrial environmental performance. The problem was, however, that these activities took place relatively isolated from one another. As a result, the community was missing out on multiple opportunities to share information, knowledge, and experience that would have strengthened all initiatives.

To address this challenge, Kaizen deployed its proprietary Professional Communities (PC) approach on the USAID Water Reuse and Environmental Conservation Project in the form of The Network for Jordanian Industrial Sustainability (The Network, www.jordannetwork.net). The PC approach has four key elements that Kaizen tailors for each implementation: live events and community cohesion-building, a web-based knowledge-sharing and collaboration platform, management team establishment and support, and sustained local partner capacity building for long term PC operation.

After one year of operation, The Network has established itself as the knowledge and collaboration point for industrial environmental performance in Jordan. Managed by a team of local employees, its registered users represent all the major stakeholder groups including the Kingdom’s most prestigious industry, research, governmental, and research organizations. These diverse entities regularly interact with and share information among themselves both online through the portal, and in-person at live events. Four local organizations currently share administrative responsibilities for The Network, and the project team is working to secure one of them as the Network’s permanent home.

Excellence Networks

In an ever-changing and increasingly global environment, talent management is one of the top concerns for government agencies and corporate leaders. Training is the primary tool for developing talent. However, research shows that merely one year after training, participants have lost the ability to retain and apply 65 percent of what they learned. Organizations spend too much on employee learning and development to achieve such a low return on investment. Through our Excellence Networks solution, Kaizen helps clients maximize their return on employee training investments by building sustainable, peer-to-peer learning communities that support them when applying new knowledge and reinforcing key learning at the moment it’s most needed. Excellence Networks also extend the benefits of networking events and conferences, by engaging participants well beyond any one event.

See how Excellence Networks have extended and strengthened learning at the International Law Enforcement Academy

In cooperation with the US Department of State’s, Bureau of International Narcotics and Law Enforcement Affairs, Kaizen has established the global Law Enforcement Excellence Network to support law enforcement professionals that attend the International Law Enforcement Academy in Roswell, New Mexico (ILEA-Roswell), as they apply lessons learned in the classroom. Participants include police, prosecutors, and judges, providing comprehensive insight into law enforcement issues, challenges and best practice solutions.

The Excellence Network extends and sustains learning well beyond formal law enforcement instruction. Participants build their global network of law enforcement professionals for collaboration and knowledge sharing and access tools and resources designed to deepen their expertise and support application.

Participants are introduced to the Excellence Network objectives, and the ILEA-Roswell web portal, during their in-person training course in New Mexico. Through the portal, these law enforcement professionals engage with each other and with instructors, leverage presentations, templates, case studies, and other resources and adapt them to their country’s context. Additionally, participants can view selected video profiles and podcasts highlighting actual participant approaches to regional law enforcement challenges.

To date, over 450 law enforcement professionals from sub-Saharan Africa, Latin America, and the Caribbean are participating in this Excellence Network. These professionals are proactively raising their challenges with their peers and actively sharing insight and resources that shorten decision cycles and improve criminal justice outcomes.