PROJECTS

Governance Strengthening Project

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The Kaizen Company (Kaizen), in partnership with Chemonics International, supported institutional capacity building within Iraqi provincial government agencies to directly improve essential service delivery to citizens. Kaizen provided organizational development expertise by building heavily on its previous experience in Iraq implementing the Organizational Self-Assessment and Transformation Program (OSTP) with a wide variety of central government ministries and executive offices from 2006-2010. Kaizen adapted the OSTP’s Framework of Government Excellence to suit the context of Iraq’s provincial-level government institutions and also provided innovative change management support and business process improvement services. The overall objective of Kaizen’s initiatives was to employ Iraqi-led, bottom-up performance improvement approaches to support the institutionalization of the concepts of continuous improvement and government excellence across the provincial governments, thereby laying the foundation for sustainable and ongoing service delivery improvement.