Kaizen leveraged social networking and executive roundtables to foster knowledge transfer in financial sector development.
Kaizen was a subcontractor to Deloitte on the New Regional Partners for Financial Stability (PFS) Program. Kaizen engaged stakeholders in each of the 12 PFS countries—Albania, Bosnia and Herzegovina, Kosovo, Macedonia, Montenegro, Serbia, Armenia, Azerbaijan, Belarus, Georgia, Moldova, and Ukraine—through virtual professional communities. These communities leveraged program assistance to incentivize stakeholders to support each other through the transfer of ideas, experiences, and expertise. These communities were found on the innovative PFS Program Web Portal, a virtual meeting place where regional PFS stakeholders could keep abreast of PFS project information, collaborate, and consolidate industry and regional best practices.
Highlights
- Engaged stakeholders in 12 countries through virtual communities
- Leveraged web portal to share ideas, experiences, and expertise
- Coordinated seven virtual executive roundtables
Through the PFS Program Web Portal, PFS stakeholders in the 12 countries accessed a database of newsletters, research papers, international standards, country reports, financial sector laws and regulations, articles, presentations, and videos on project-related topics, including banking systems, capital markets, corporate governance, insurance sector and Solvency II, pension funds and financial safety nets, and financial system inclusion. Members were able to interact via the portal’s social networking functionality to share lessons learned and transfer knowledge and skills by commenting on different documents, contributing content, joining groups, and following other users’ activities. Members were encouraged to share their LinkedIn, Twitter, and Skype details to extend the impact of the program to other social networking sites.
To reinforce knowledge sharing, Kaizen coordinated seven virtual executive roundtables. These roundtables focused on topics of shared interest and importance to target local financial sector professionals. Kaizen also worked with the PFS team to capture local content to share with s takeholders throughout the region and end-users once the project was completed.
At a glance
Client
Status
Past
Location
Eastern Europe
Services
Knowledge sharing networks, governance
